Pith uses Paddle as our payment provider. Paddle is the merchant of record: it takes the payment, issues your invoice, and works out the tax for your country.
The two plans
Free costs nothing and needs no card: one Instagram handle, one draft every morning, and 5 AI stories or posts in any 30 days. Pro is $29 a month (or billed yearly at a discount): two drafts every morning and 31 AI stories or posts a month. The pricing page has the full list.
Your Billing page
Open Billing from the app menu. On Pro you'll see your plan and its status, plus the card Paddle reported for your last payment — or just "Card on file" if it didn't send the details. We never show card digits we don't actually have. Update card, Download invoices and Cancel subscription open Paddle's secure customer portal, already signed in as you. Paddle holds your card details; Pith never sees them. On Free you'll see both plans side by side, with Upgrade to Pro →.
Upgrading
Tap Upgrade to Pro → on Billing, or pick Pro on the pricing page. You pay through Paddle's checkout, and Pro starts once the payment goes through.
Cancelling
Tap Cancel subscription on Billing and confirm in Paddle's portal. If that page won't open, email hello@pith.day from the email on your account, with your Instagram handle, and we'll cancel it in Paddle for you.
Pro stays on until the end of the period you've already paid for; nothing is cut off mid-cycle. Until then, your Billing page shows the date Pro ends. After that your account drops back to Free — it isn't closed. Your Brand DNA stays saved, and you keep your daily draft and approval email within Free's limits.
Refunds
- Monthly: ask within 7 days of a charge and we refund it in full. After that, the current month isn't refundable, and we don't do partial-month refunds.
- Annual: ask within 30 days of the charge and we refund it, minus any complete months already used.
Email hello@pith.day from the email on your account, with your Instagram handle. Approved refunds go back to your original payment method. The full terms are in the refund policy.
Tax and invoices
Paddle adds the tax that applies in your country and issues the invoice, so you don't need to set anything up. Download invoices on Billing opens every invoice in Paddle's portal.
"I was charged but I cancelled"
Email us and we'll check the timeline and sort it out. Paddle's records are the source of truth.